A) Answer the questions and then compare your answers with the information given below.

1) What makes a good negotiation?

2) What makes a good negotiator?

A successful negotiation is when two people (or teams) reach agreement on something which they are both happy with. There should not be a winner and a loser. The negotiation should end with both people getting what they want (win-win).

To be a good negotiator takes a lot of skills and preparation. You need to:

b) Underline the words in the text above that mean:

1. to accept less than you want in order to reach agreement

2. the final situation at the end of the discussion

3. a plan that you use to achieve something

4. the most important things you want to do

Discuss in pairs.

When was the last time you complained about something – something you had bought or a service you had received? Can you remember what you said A) Answer the questions and then compare your answers with the information given below.? How was your complaint handled? Were you satisfied?

What sort of person are you:

1. the kind who never complains?

2. the kind who complains quietly, but does not insist?

3. the kind who complains quietly, politely, but firmly?

4. the kind who shouts and threatens to scream if he/she doesn’t get what he/she wants?


READING

Match the following.

1. oil refining industry 2. pulp and paper industry 3. match and textile industries 4. non-ferrous and ferrous metallurgy 5. manufacture of synthetic rubbers and latex 6. anti-icing reagents 7. biodiesel fuel a) биодизельное топливо b) цветная и черная металлургия c) нефтеперерабатывающая промышленность d) антигололедные реагенты e) целлюлозно A) Answer the questions and then compare your answers with the information given below.-бумажная промышленность f) спичечная и текстильная отрасли g) производство синтетических каучуков и латексов

Give English equivalents for the following.

1. ООО «Сода-хлорат»

2. промышленное предприятие

3. разнообразный ассортимент химической продукции

4. сложнейшие процессы

5. уникальный

6. повышение конкурентоспособности

7. ориентированность на требования клиентов и потребителей

8. надежный партнер, как в России, так и за ее пределами

9. разработка перспективных технологий

10. постоянное совершенствование существующих производств

11. улучшение качества выпускаемой продукции

12. установление новых связей с отечественными и зарубежными партнерами


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Документ A) Answer the questions and then compare your answers with the information given below.